FAQs

How to send bulk messages?

From the left navigation pane, click on Scheduled Messages. Find the button New Message on the top-right of the section and click on it. Formulate the message body and send it to multiple contacts, either add an already created contact group in the Groups field or select contacts in the Contacts. Once you have added all the required contacts, scroll down to schedule the message. Click on Send after entering the required fields.

How can I schedule messages?

After formulating a new message, scroll below to find two tabs. Click on the Send Later tab to select the date and time to send the message. Else, click on the Send Before tab to schedule the message for an event. Enter the name of the event and the number of days before which the message should be sent.

How can I check the remaining messages on my plan?

Navigate to the Home screen of the app. Scroll down the dashboard to the heading Remaining Messages to find out the count of messages left on your plan.

How can I view the messages that have been successfully delivered?

Using the left navigation pane, click on Sent Messages. In front of each message sent using the app, the count of successfully delivered messages is mentioned.

How can I view the messages that remain undelivered?

Using the left navigation pane, click on Sent Messages. In front of each message sent using the app, the count of undelivered messages is mentioned.

How can I create an event?

Through the navigation pane, click on Events. On the Events screen, click on the +New option on the right. A new form will open up. Enter the name, date, and time of your event. Add contacts or do it later. Click on the Save button at the bottom of the screen to create the event.

How can I add contacts to an event as attendees?

Click on New Event or open an already created Event. Scroll down to the Contacts field. Search for contacts and click on them to add them as recipients of the event-related messages. Or, for ease, scroll to the Groups field and search for an already created contact Group to add contacts in bulk.

How can I send reviews?

From the navigation, click on Reviews to open the reviews dashboard page. On the top right, click on +New to open the form for a new review. Enter the mandatory fields and schedule the review for later or send it immediately to the added contacts.

How can I view all scheduled event reminders?

From the left navigation pane, click on Reminders. A list view of all scheduled event reminders can be seen. Or to create a new reminder, just click on the New Reminder button.

How can I view all upcoming events?

Click on Events from the navigation pane on the left. The calendar shows a bird’s eye view of all events. For details, scroll down for a list view of all events. You can use the search bar to find any particular event.

How to check your inbox?

Click on Inbox from the navigation. Then, select the tab Inbox to make a list view of all incoming messages visible.

How to view feedback?

Move to the Inbox screen from the navigation pane. Click on the Feedback tab to view all feedback ratings in a list.

How to view complete chats?

From navigation, click on Inbox. Under the Inbox tab, click on any incoming message. A complete view of chat, both incoming and outgoing messages, will be visible.

1. Creating Contacts:

To create a new contact, follow these steps:

1. Click on the option with the username "+New" that appears on the right side of the screen.
2. A new form will open. Fill in the following information:
   - Phone Number
   - First Name
   - Last Name
   - Select the desired group for the contact.
3. Once you have filled in all the required information, click on the "Save" button located at the bottom of the screen to create the contact.

2. Importing Contacts:

To import contacts to your account, follow these steps:

1. Navigate to the Contacts screen using the navigation pane.
2. Click on the option for the contact you want to import, which should be listed on the right side of the screen.
3. A new form will open. Upload the file containing the contacts from your computer and then click "Next".
4. Map the columns in the file to the corresponding fields in your account.
5. Finally, click "Process" to complete the import.
6. A new screen will appear showing you the status of the import.

3. Exporting Contacts:

In the navigation panel, go to Contacts and select the option for "+Export" to export all contacts to your computer.