Texting can be a great tool to connect with customers, get feedback, and resolve queries. But your customer service team is the best source to send texts and communicate with customers at the right time. With text message marketing, you can reach more and more customers, but it becomes time-consuming. Business two-way text messaging tools like SMS templates help you send messages faster and resolve customer queries.
What are SMS Templates?
SMS templates are pre-written text messages that help you send bulk texts and answer customer queries. With SMS templates, you do not have to write the same message repeatedly. Just use the SMS template to create your message and send it to several customers.
SMS templates also allow you to use images and media links in your messages. You can insert custom fields for sending personalized text messages to your loyal customers.
We have compiled a list of eight (8) must-have SMS templates your customer team can use to respond to customer queries and answer their FAQs.
SMS Templates for Opt-In Confirmation
For sending bulk texts to customers, you must get their permission. As soon as your customer allows you to send SMS messages, your SMS channel can automatically inform them about their opt-in confirmation with a text message.
For example, Hi [customer name], thank you for opting into notification messages from Magic Tales Subscriptions! Reply STOP if you wish to unsubscribe at any time.
Hi [customer name]! The Butler’s Cafe team is pleased to have you opt-in to our SMS list. You can text STOP to opt-out of our SMS Updates anytime.
SMS Templates for Working Hours or After Hours
Customers want a quick response all the time. But if your business is not active 24/7, then the best practice is to set automated office hours using text messages. Your customer service team can make an SMS template to inform customers about your busy hours.
Hi [customer name]! Thanks for reaching out to us. Unfortunately, our teams are busy at the moment. Our support team will get back to you as soon as possible.
Thank you for your message. Our customer support agents will respond to you in five to ten minutes. Meanwhile, visit our website fastcourier.com. Message STOP to opt-out of our SMS list.
SMS Templates for Appointment Reminders
Appointment reminders positively impact your customers and increase the chances of attendance. So your customer service team can use a series of SMS templates for appointment reminders and reschedules.
Hi, [customer name]! We want to remind you that you have an appointment on [date] at [time]. Please respond for confirmation or reschedule. Reply STOP to opt-out.
Hello [customer name]! Medicare Dental here. Please confirm your appointment or reschedule it by replying to this message. Text STOP to opt-out of our SMS list.
SMS Templates for Order Updates
For e-commerce businesses, informing customers about their order delivery updates is crucial. The customer service team can use SMS templates to automate this process and keep customers updated.
Hi [customer name]! Your order # [order name] has been confirmed for delivery within 3-4 days. Thank you for shopping!
Hi [customer name]! We have processed your refund against the order [order number]. Please claim it at your nearest store within 3-4 days. Thanks for your patience.
SMS Templates for Status Updates
While working on customers’ orders, it’s best to update them on the order status using SMS templates. That way, your customer will be satisfied and will feel important.
Hi [customer name]! It’s your agent, Chris. We are still working on your dress order [order number]. Feel free to ask questions or reply STOP to unsubscribe.
Hi [customer name]! Team LaceUp here. Your order is expected to be dispatched on [date]. We will inform you if any change occurs.
SMS Templates for Delivery Status
You can create SMS templates for delivery updates to inform customers about their orders. With your SMS platform, you can automate these messages.
Hi [customer name]! It’s Steve from Midnight Cravings! Our rider is on the way to deliver your order. We will be reaching [delivery time]. Thanks for your order.
Hello [Customer name]! Your order from Fresh Farms has been dispatched and will deliver by [date]. Please feel free to text me for further queries.
SMS Templates for Follow-Ups
The customer service team has to deal with a high volume of queries. By using SMS templates, you can be confident that your support team can quickly respond to a customer’s query or complaint.
Hi [customer name]! This is Ryan from Floral Heaven. How was your order last night? Feel free to share your response.
Hello there [customer name]! Do you want to add anything to your order before the actual event? We would love to serve you the best!
SMS Templates for Feedback
Customers’ feedback helps you analyze your product or service quality and improve your offerings. Many customers ignore giving their valuable response after purchase; hence nudging them with a text message might help you get their response on time.
Hello [customer name]! Please fill out this short form and leave your feedback on your last purchase. Thank you for your business!
Want to check out more SMS templates and explore two-way text messaging with customers? Get started with PowerTextor.
